Refund policy
We want you to feel confident with every order you place with us. If you receive a product that isn’t right for you, please contact our team within 30 days of delivery at hello@pureline.ph.
When you reach out, please include your order information and a brief description of your concern. Our team will review your request and work with you to determine the most appropriate solution.
Return Eligibility
To help ensure the safety, quality, and integrity of our products, items must be unused and in their original condition to be eligible for return. Products that have been opened, used, or altered cannot be accepted for return.
Return requests must be submitted within 30 days of the delivery date. Requests received outside of this window may not be eligible for return.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible. Providing photos of the product and packaging may help us review and resolve the issue more quickly.
How to Start a Return
To request a return or discuss an issue with your order, email hello@pureline.ph with:
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Your name
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Order number
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The product(s) you are contacting us about
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A brief explanation of the issue
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Photos, if applicable
Our team will review your request and provide next steps.
If something doesn’t seem right with your order, please reach out. We’re happy to help and will do our best to find an appropriate solution.